Privacy Policy

1. Information Collection

We collect information when you:

sign up on our site,
log into your account,
make a purchase,
or interact with our services.

The information collected includes:

Your personal data: first name, last name, email address, phone number.
Your payment data (for example, the information needed for a secure transaction via Stripe).
Your technical information: IP address, browser type, pages visited.

If you opt for our nutritional coaching services, we may also collect sensitive data (for example, your dietary preferences or intolerances) with your explicit consent.

2. Use of Collected Information

We use your information to:

Personalize your experience and meet your individual needs.
Provide nutritional coaching services tailored to your preferences and goals.
Improve our products and services.
Process payments and issue invoices in compliance with tax legislation (art. 293B of the CGI).
Send you updates, transactional emails, or promotional information (with your prior consent, if required).

Sensitive health-related data is used solely to provide you with tailored and personalized services, in compliance with applicable laws.

3. Consent

By providing your personal information on our site or as part of our services, you explicitly consent to its collection and use in accordance with this privacy policy. For sensitive data, explicit consent is obtained before any use.

4. Disclosure of Information to Third Parties

We do not sell, trade, or transfer your identifiable personal data to third parties, except in the following cases:

When necessary to perform a service (for example, payment processing via Stripe).
When required by law (for example, in the case of a legal request or litigation).
With your explicit consent for any other purpose.

Non-identifiable information (aggregated or anonymous data) may be used for statistical purposes or to improve our services.

5. Data Security

We implement rigorous technical and organizational measures to protect your personal data:

Encryption of sensitive data transmitted online (e.g., SSL).
Storage of information in secure environments.
Restricted access to personal information only to authorized employees.

6. Use of Cookies

We use cookies to:

Enhance your browsing experience on our site,
Track and analyze the use of our site,
Offer advertising content tailored to your interests.

You can manage your cookie preferences directly in your browser settings or through the cookie management tool available on our site.

7. Data Retention

Your personal data is retained only for the duration necessary to achieve the purposes described in this policy:

Transaction data is retained for 10 years in accordance with tax legislation.
Data related to your dietary preferences or health is deleted as soon as it is no longer necessary or at your request.

8. Your Rights

In accordance with the GDPR, you have the following rights:

Right of access:You can request a copy of your personal data.
Right to rectification:You can request the correction of inaccurate or incomplete data.
Right to erasure:You can request the deletion of your personal data, unless its retention is required by law (e.g., tax obligations).
Right to data portability:You can request that your data be transferred to another provider.
Right to object:You can refuse the processing of your data for marketing or other purposes.

To exercise your rights, please contact us at the following address:nutri-serenity@outlook.com.We are committed to responding to your request within 30 days.

9. Your Choices Regarding Unsubscribing

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions at the bottom of each email. Transactional emails (order confirmations, etc.) are not subject to this unsubscribe.

10. Modifications to this privacy policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page and, if necessary, you will be notified by email or site notification.

11. Contact

For any questions regarding this policy or to exercise your rights, please contact us at:

Email: nutri-serenity@outlook.com

This privacy policy is effective as of July 1, 2026.

Support, advice, and recipes for a healthy and fulfilling gluten-free diet.